Operations Assistant

Date Posted: 05/06/2020
Rate of Pay: NEG
Type: Permanent
Location: Ipswich

Job Description

Welcome to Staffbank Recruitment.

We have the pleasure of working with a shipping specialist who are based in Ipswich who are looking to recruit an Operations/Customer Services Assistant.

The purpose of the role is to play an integral part of the administration process ensuring all deliveries/releases are processed on arrival. You will also be responsibe for ensuring specific customer requirements and procedures are followed and accurate – reporting or highlighting any concerns along the way. You will be involved in the following responsibilities and duties:

  • Deal with client communication professionally
  • Address any customer concerns and where necessary escalate within internal departments to ensure they are resolved effectively
  • Liaise with departmental shifts to ensure consistency with communication
  • Invoicing – accuracy on data, financials and tariffs
  • Responding efficiently to emails both with colleagues and customers
  • Deal with queries including hauliers
  • Ensure the business is operating to the best possible rates
  • Customer quotes
  • Job bookings for operators along with all relevant paperwork

This role would suit someone who has worked in a similar position, but most importantly someone who thrives in a busy and at times demanding environment. If you love getting involved and thrive on the delivery of service – you will enjoy this operational administration post.

It is imperative you have some previous experience of working in a logistics environment including a role with a financial slant as attention to detail along with accuracy is required for the invoicing element. Strong all-round IT skills are essential.

You will need to be able to hit the ground running with minimal supervision – so a level headed and grounded work ethic is essential.

If you feel you have all of the above skills and experience, please call our office for an informal chat or send in your CV ASAP.

We look forward to hearing from you soon.

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